Singer Wu Chun Complains About Three-Day Luggage Delay; Cathay Pacific Apologizes and Tracks Down Baggage

Cathay Pacific responds to singer Wu Chun's 'public complaint'.

On June 25, singer and actor Wu Chun publicly complained on social media about Cathay Pacific, saying his luggage had been missing for three days with no update.

According to Wu Chun, he flew from Melbourne (Australia) to Hong Kong, but after sitting on the plane for nearly three hours before takeoff, he missed his connecting flight to Paris in Hong Kong. Cathay Pacific arranged for him to fly to Manchester (UK) to transfer to Paris. Wu Chun noted that Cathay Pacific staff confirmed his luggage was on the same plane before he boarded. Upon arriving in Manchester, Cathay Pacific arranged for a Chinese-speaking staff member to assist him, and then arranged for him to fly from Manchester to Paris via Air France. However, after landing in Paris, his luggage was nowhere to be found for three days.

Wu Chun said that after waiting three days in Paris without any answers, he decided to post the video: "I have called countless times to inquire about my luggage, and the responses have been very careless and unhelpful."

On the evening of June 25, Cathay Pacific responded to a reporter from The Paper, stating: "Cathay Pacific sincerely apologizes for the baggage delay caused by connecting flight issues and the inconvenience caused to the passenger."

Cathay Pacific explained, "The passenger originally planned to fly from Melbourne to Paris via Hong Kong. Due to a delay on the first leg, the passenger was unable to make the connecting flight and was re-routed through Manchester to Paris via another airline. The luggage was transferred to the subsequent airline as per standard procedures. After arriving in Manchester, due to local transfer processing issues, the luggage was not loaded onto the connecting flight to Paris in time. Currently, after close communication with the relevant airline and airport authorities, the luggage has been successfully located. We will coordinate with the passenger and relevant airlines on subsequent transport arrangements to return the luggage to the passenger as soon as possible."

Cathay Pacific added, "We once again apologize for the inconvenience caused by the baggage delay. Cathay Pacific always values every customer's travel experience. We will continue to follow up and do our utmost to assist the passenger in making proper arrangements."

Cathay Pacific was founded in 1946 and listed on the Hong Kong Stock Exchange in 1986. It is an international airline headquartered in Hong Kong, primarily engaged in passenger and cargo air transport, mail services, and aviation-related businesses.

In terms of financial data, on March 11, Cathay Pacific (0293.HK) released its 2025 annual results. Last year, the Cathay Group's airlines and subsidiaries achieved revenue of HK$116.766 billion, up 11.9% year-on-year; net profit attributable to shareholders was HK$10.828 billion, up 9.5% year-on-year; basic earnings per ordinary share were HK$1.655, up 10.9% year-on-year.

Cathay has rapidly rebuilt over the past three years. 2023 was the first year Cathay recorded a profit since 2019, with earnings growing year after year since then. According to the reporter's calculations, Cathay Pacific's total revenue over the past three years exceeded HK$315.6 billion, with net profit exceeding HK$30 billion. The 2025 results set a new post-pandemic high, cementing Cathay's position as the most profitable Chinese airline.